Customer Care / Guarantee
Delivery
Warranty
Return Policy
Photo Disclaimer


Customer Care / Guarantee
When our customers buy our carrying and shipping cases, they are actually buying engineered packaging solutions. Allcases will provide you with quick and informative answers for your shipping needs without forgetting that you have a budget with which to work. Our customer support group goes the extra mile to make sure that you get what you need and are totally satisfied with Allcases.

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Delivery
Shipment schedules are approximates only and are as accurate as present conditions permit. Allcases assumes no responsibility or liability for failure or delay in making delivery when such failure is due to any cause beyond its control and without its fault and negligence. Delivery to a common carrier shall constitute delivery to buyer and all risk of loss or damage in transit shall be borne by the buyer. If, because of the buyer’s inability to take delivery, the seller may have them stored for the buyer at the buyer’s expense, risk and account and for all other purposes, they shall be considered shipped.

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Warranty
All Pelican and Pelican Storm cases in the injection molded line have a Life Time Manufacturers Warranty against the entire case.  Parker cases have a 30 day manufactures warranty against all material defects.  This is a manufacturers warranty, so the product would be sent back to the Manufacturer for repair or replacement.   The buyer must obtain a return authorization number prior to returning the product.   All returned cases must be returned in a carton to protect the outside of the container.  All shipping charges are the responsibility of the buyer.

All custom manufactured cases with custom foams have a warranty of 30 days against defects in material and workmanship.

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Return Policy
Some cases can be returned for a re-stocking fee of 35% depending upon the type of case, for a period of 15 days after the original invoice date. All Hardigg and Bel-Air cases are non-returnable regardless of “Stock” or special order. Stock cases are off the shelf cases that have no custom foam or options. Cases must be returned in their original packaging and be in their original resalable condition. The customer is responsible for the original outgoing freight and return freight charges unless covered under warranty.

Custom made cases or cases with custom foam inserts are not returnable for any reason except for manufacturing defects. We will not accept any returns because of changes due to design or option changes, which were not specified at the time of order. If the case can be modified to your new specifications, we will quote you the cost to make such modifications or make a new case. All stated outside and inside dimensions are estimates only - differences between estimated and actual dimensions are not covered under Warranty and are not cause for return.

All items returned for whatever reason must have proper return authorization from Allcases. Please call Customer Service at 813-891-1313 to receive a RA number. Any items returned without a valid RA number or sent freight collect will be refused. Cases must be returned freight prepaid. If the returned item is found to be our responsibility, we will credit you the return freight charges. All returned cases must be properly packaged in the original shipping containers. Allcases will issue a UPS call tag for any Warranty return.

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Photo Disclaimer
Pictures of cases on the Allcases web site are not always the exact case representing the specific part number. Cases have several options to choose from which leads to not being able to have an exact image of the case with every option. All pictures are representing the style, or the manufacturing type. You may also get a more detailed description including all dimensions, colors available, accessories, etc. by clicking the "Details" button. Upon request, we also have available PDF drawings on most containers. Please call for additional information.

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