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Allcases Return Policy
Some cases can be returned for a re-stocking fee of 35% depending upon the type of case, for a period of 15 days after the original invoice date. All Hardigg and Bel-Air cases are non-returnable regardless of “Stock” or special order. Stock cases are off the shelf cases that have no custom foam or options. Cases must be returned in their original packaging and be in their original resalable condition. The customer is responsible for the original outgoing freight and return freight charges unless covered under warranty.
Custom made cases or cases with custom foam inserts are not returnable for any reason except for manufacturing defects. We will not accept any returns because of changes due to design or option changes, which were not specified at the time of order. If the case can be modified to your new specifications, we will quote you the cost to make such modifications or make a new case. All case outside and inside dimensions are estimates only. Please be advised that differences between estimated and actual dimensions are not covered under Warranty, nor these differences cause for return.
All items returned for whatever reason must have proper return authorization from Allcases. Please call Customer Service at 813-891-1313 to receive a RA number. Any items returned without a valid RA number or sent freight collect will be refused. Cases must be returned freight prepaid. If the returned item is found to be our responsibility, we will credit you the return freight charges. All returned cases must be properly packaged in the original shipping containers. Allcases will issue a UPS call tag for any Warranty return.